When you’re shopping for auto insurance, you don’t want to be swayed by funny commercials and catchy jingles, all promoting a positive experience.
A clearer picture emerges of the best car insurance companies when you look at customer satisfaction. Here are NerdWallet’s latest ratings of 26 top insurers, using consumer complaint data from the National Association of Insurance Commissioners along with customer service and claims satisfaction scores from J.D. Power.
The best car insurance companies
| Company | NerdWallet rating | Shop around |
|---|---|---|
| Note: Not all insurers are available in all states. | ||
| 1. Amica |  5 stars |
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| 2. Country Financial |  4.5 stars |
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| 3. Erie | 4.5 stars |
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| 4. Auto-Owners Insurance | 4.5 stars |
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| 5. Nationwide | 4.5 stars |
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| 6. Automobile Club of Southern California | 4.5 stars |
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| 7. Geico | 4.5 stars |
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| 8. American Family | 4.5 stars |
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| 9. Allstate | 4.5 stars |
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| 10. Travelers | 4.5 stars |
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| 11. MetLife |  4 stars |
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| 12. Farmers | 4 stars |
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| 13. California State Automobile Association | 4 stars |
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| 14. Liberty Mutual | 4 stars |
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| 15. Mercury | 4 stars |
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| 16. Safeco | 4 stars |
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| 17. 21st Century | 4 stars |
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| 18. Progressive | 4 stars |
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| 19. MAPFRE | 4 stars |
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| 20. Esurance | 4 stars |
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| 21. Automobile Club Group |  3.5 stars |
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| 22. The Hanover | 3.5 stars |
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| 23. The Hartford | 3.5 stars |
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| 24. State Farm |  3 stars |
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| 25. National General |  2.5 stars |
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| Available only to military members, veterans and their families: | ||
| USAA | 5 stars |
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